Privacy Policy
Effective 11 November 2026.
MealXP is a brand operated by Sendroid Industries ("MealXP", "we", "us" or "our"). This policy explains what personal data we collect when you use mealxp.in or order from us, why we collect it, and the choices you have. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.
1. Data we collect
• Account and contact details: name, mobile number, email address (optional) and password (stored only as a secure hash). • Delivery details: addresses, landmarks, pincode and delivery instructions. • Orders and subscriptions: items ordered, meal-plan choices, skips and pauses, invoices, reviews, support requests and coupon or referral usage. • Payment information: payment status and Razorpay reference IDs. Card, UPI and bank details are entered directly with Razorpay — we never see or store your card number, CVV, UPI PIN or net-banking credentials. • Optional preferences you choose to share, such as diet preference or fitness goal, used only to tailor menu suggestions. • Technical data: session cookies needed to keep you signed in and to hold your cart, and basic server logs used for security.
2. Why we use it
• To take, prepare, deliver and support your orders and subscriptions. • To send transactional messages — order confirmation, kitchen and delivery updates, delivery OTP, invoices and renewal reminders — by email and/or WhatsApp. • To prevent fraud and misuse, and to keep our service secure. • To meet legal, tax and food-safety record-keeping obligations. • To send offers and marketing messages, only if you have opted in. You can opt out at any time from your account or by contacting us.
3. Who we share it with
We do not sell your personal data. We share only what is needed with: Razorpay (payment processing and refunds); our delivery staff (your name, phone number and delivery address for the order they carry); our email and WhatsApp messaging providers (to deliver messages); our hosting and database providers; and government authorities where the law requires it.
4. Cookies
We use essential cookies for sign-in sessions and your cart. We do not use advertising cookies.
5. Retention
We keep account data while your account is active. Order, invoice and payment records are kept for as long as Indian tax and accounting law requires (generally at least eight years), even if you close your account. Other data is deleted or anonymised when it is no longer needed.
6. Your rights
You can view and update your profile and addresses from your account, delete saved addresses, and withdraw marketing consent at any time. You may ask us for a summary of the personal data we hold about you, request corrections, or request deletion of your account. We will act on verified requests within a reasonable time, subject to records we must keep by law.
7. Security
Passwords are hashed, payment data stays with Razorpay, staff access is role-based and logged, and data is transmitted over HTTPS. No system is perfectly secure; if we become aware of a breach affecting you, we will notify you and the authorities as the law requires.
8. Children
Our service is meant for users aged 18 and above. Minors should order only with the involvement of a parent or guardian.
9. Grievance officer
Anjan Shrivastava, Sendroid Industries. You can reach us on WhatsApp at +916263535757 (messages only, no calls), by email at support@mealxp.in, from 6 AM to 10 PM daily, or by raising a support request from your account. We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
10. Changes
We may update this policy. The date at the top shows when it was last changed; significant changes will be highlighted on the website.
Last updated 11 Nov 2026