Refund and Cancellation Policy
Effective 11 November 2026. This policy applies to orders placed with MealXP (operated by Sendroid Industries). Meal subscriptions are also covered by our Subscription Policy.
1. Cancelling an order
You can cancel an order yourself from your account until our kitchen accepts it — the cancel button is shown only while cancellation is still possible. Once the kitchen has accepted the order and started preparing fresh food, it can no longer be cancelled.
2. When you get a full refund
• You cancel before the kitchen accepts the order. • We cancel the order, or cannot deliver it, for reasons on our side (for example an item is unavailable or your area cannot be served). • The amount was debited but the order was not confirmed (a failed or duplicate payment).
3. Problems with a delivered order
If an item is missing, incorrect, damaged or has a quality problem, contact us within 2 hours of delivery with your order number and, where possible, a photo. After checking, we will offer a replacement, a partial refund or a full refund for the affected items. Refunds are not given for change of mind after preparation has started, or where the order could not be delivered because the address was wrong or nobody was available to receive it.
4. How refunds are paid
Refunds for online payments are made to the original payment method through Razorpay. After we initiate a refund, it usually reaches your account within 5–7 working days, depending on your bank or UPI provider. Refunds for cash payments are made by bank transfer or UPI to an account you provide. We will share the refund reference on request.
5. Contact
You can reach us on WhatsApp at +916263535757 (messages only, no calls), by email at support@mealxp.in, from 6 AM to 10 PM daily, or by raising a support request from your account.
Last updated 11 Nov 2026