Subscription Policy
Effective 11 November 2026. This policy applies to MealXP meal plans and should be read with our Terms and Conditions.
1. How plans work
You choose a plan length, diet preference, meals per day and your meals, plus a delivery address and slot. Plans are paid in full in advance and start on the first delivery date you select.
2. Skipping and pausing
You can skip a meal day or pause your plan from your account up to the cutoff shown on your plan page (a set number of hours before the delivery slot). Skipped and paused meals are not lost — they are added to the end of your plan. Pauses are limited in length and number per plan, as shown in your account. Changes after the cutoff cannot be made because the meal has already been planned and prepared.
3. Missed deliveries
If we cannot deliver because nobody was available or the address was incorrect, the meal counts as delivered. If we miss a delivery for reasons on our side, we will add the meal to the end of your plan or refund it.
4. Renewal
Plans do not renew automatically and we never charge you without your action. We send a reminder before your plan ends so you can renew if you wish.
5. Cancelling a plan
To cancel, contact us. Meals already delivered, and meals already inside the skip cutoff, are not refundable. Remaining meals are refunded at the effective per-meal price you paid (after any discount), to the original payment method via Razorpay. We will share the refund calculation with you.
6. Changes to a plan
If a meal on your plan becomes unavailable, we will replace it with a meal of similar type and value and let you know.
7. Contact
You can reach us on WhatsApp at +916263535757 (messages only, no calls), by email at support@mealxp.in, from 6 AM to 10 PM daily, or by raising a support request from your account.
Last updated 11 Nov 2026