Terms and Conditions
Effective 11 November 2026.
MealXP is a brand operated by Sendroid Industries ("MealXP", "we", "us" or "our"). These terms apply to your use of mealxp.in and to every order and meal subscription you place with us. By creating an account or placing an order you agree to them.
1. Eligibility and account
You must be 18 or older and provide accurate details, including a reachable mobile number and a correct delivery address. You are responsible for activity on your account; keep your password private.
2. Menu, prices and availability
Menu items, ingredients, prices and availability may change. Food photographs are for illustration. The price, delivery charge, discounts and any applicable taxes shown at checkout are final for that order. If an item becomes unavailable after you order, we will contact you and offer a replacement or a refund for that item.
3. Ingredients, allergens and nutrition
Every item lists its ingredients. Our kitchen handles common allergens including milk, nuts, gluten, soy and eggs, so we cannot guarantee that any item is free from traces of them. Please check ingredients and tell us about allergies before ordering. Nutrition values are estimates based on recipes and standard ingredient data; actual values can vary. Our food is not intended to diagnose, treat or prevent any medical condition and is not a substitute for professional medical or dietary advice.
4. Payment
Online payments are processed by Razorpay (UPI, cards, net banking and wallets). An order is confirmed only after payment succeeds, or when the order is accepted under a cash-on-delivery option if we offer one. If money is debited but the order is not confirmed, the amount is refunded automatically as per our Refund and Cancellation Policy.
5. Delivery
We deliver to serviceable areas of Indore in the slot you choose. Delivery times are estimates and may be affected by weather, traffic or other events outside our control. Please see our Delivery Policy.
6. Cancellations and refunds
Covered by our Refund and Cancellation Policy and, for meal plans, our Subscription Policy.
7. Coupons, referrals and offers
Offers are subject to their stated conditions, cannot be exchanged for cash and may be withdrawn at any time. We may cancel benefits obtained through misuse, fake accounts or fraud.
8. Acceptable use
You agree not to misuse the website, interfere with its security, place fraudulent orders, or abuse our staff or delivery partners. We may refuse service or suspend accounts that breach these terms.
9. Reviews and content
Reviews you submit must be honest and must not be offensive or infringe anyone's rights. We may moderate or remove reviews. The MealXP name, logo, photographs and website content belong to us and may not be used without permission.
10. Liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect losses or for delays caused by events beyond our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
11. Governing law
These terms are governed by the laws of India. Subject to your rights under consumer protection law, courts at Indore, Madhya Pradesh have jurisdiction.
12. Contact and grievances
You can reach us on WhatsApp at +916263535757 (messages only, no calls), by email at support@mealxp.in, from 6 AM to 10 PM daily, or by raising a support request from your account. Grievance officer: Anjan Shrivastava. Our registered business details are listed on our About Us page (/about).
Last updated 11 Nov 2026